Smart Inbox Triage: The Missing Workflow Layer Outpatient EHRs Need for Between-Visit Care
Outpatient EHRs optimized the note. The inbox became the channel for non-visit care, and it lacks a safety-grade triage layer.
Outpatient EHRs became excellent at documenting visits, but outpatient care increasingly happens between visits. The real workload is now the clinical inbox: portal messages, CGM questions, refill requests, lab follow-ups, and telehealth logistics.
Why Endocrinology and Primary Care Are Uniquely Exposed
Endocrinology and primary care are uniquely exposed to the inbox problem because their care models are longitudinal, data-dense, and message-driven.
The Key Gap: Outpatient EHRs Were Built for Visit Notes, Not Non-Visit Care
Outpatient EHRs optimize documentation and billing for visits, but the inbox has become the de facto channel for non-visit care, and most EHRs lack a safety-grade triage and action workflow layer.